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ACTIVO

PRIVACY POLICY

A legal disclaimer

By entering and using the facilities at ACTIVO, all members, guests, and visitors acknowledge and accept the following terms:

  1. Assumption of Risk
    Participation in any physical activity, including but not limited to gym training, functional fitness, recovery treatments (such as sauna or ice baths), and classes, involves inherent risks. By using ACTIVO’s facilities, you voluntarily assume all risks associated with such activities, including but not limited to the risk of injury, illness, or death.

  2. Medical Responsibility
    You confirm that you are in good physical health and have consulted with a medical professional, if necessary, before engaging in any physical activity at ACTIVO. You understand that ACTIVO staff are not medical professionals and cannot diagnose or treat any medical conditions.

  3. Release of Liability
    ACTIVO, its owners, staff, instructors, and affiliates shall not be held liable for any claims, demands, damages, or injuries (including death) arising out of or connected with the use of its facilities, equipment, or services, regardless of cause.

  4. Use of Equipment and Facilities
    All users are responsible for using the facilities and equipment properly and safely. ACTIVO is not responsible for injuries resulting from misuse or failure to follow instructions or posted guidelines.

  5. Personal Belongings
    ACTIVO is not responsible for the loss, theft, or damage of personal belongings on the premises.

  6. Minors
    All minors must be accompanied by a legal guardian or have a signed parental waiver to participate in any activities.

  7. Sauna & Ice Bath Use
    Use of the sauna and ice bath is voluntary and may not be suitable for individuals with certain health conditions. You acknowledge the potential risks and agree to use these facilities at your own discretion and responsibility.

  8. Modification of Terms
    ACTIVO reserves the right to modify this disclaimer at any time. Continued use of the facility after changes constitutes acceptance of the updated terms.
    By entering ACTIVO, you acknowledge that you have read, understood, and agreed to this disclaimer.

Privacy Policy

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Effective Date: [Insert Date]

At ACTIVO, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, process, and manage your information when you visit our facility, use our services, website, or interact with us in any way.

By using our services or providing your information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal data that you provide voluntarily, such as:

  • Full name

  • Contact information (email, phone number)

  • Identification details (e.g., ID/passport for legal waivers)

  • Emergency contact

  • Health or fitness-related information (e.g., allergies, injuries, for safety purposes)

  • Payment and billing information

  • Account credentials (if applicable via app or website)

  • Browsing or usage data (if using our website or app)

2. How We Use Your Information

We use your information for the following purposes:

  • To create and manage memberships and class bookings

  • To communicate with you regarding schedules, events, or policy changes

  • To process payments and invoices

  • To maintain safety and customize experiences based on personal or health-related data

  • To send optional promotional or informational emails (you can opt out anytime)

  • To comply with legal and regulatory obligations

3. Disclosure of Your Information

We do not sell or rent your personal data to third parties. Your data may be shared only when:

  • Required by law or competent authority

  • Necessary for payment processing with secure third-party platforms

  • Required to manage systems or IT services with service providers who are bound by confidentiality agreements

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose it was collected for, including legal, accounting, or reporting obligations.

5. Security Measures

ACTIVO implements appropriate technical and organizational measures to secure your data, including:

  • Encrypted storage systems

  • Restricted access to authorized staff only

  • Routine security audits of digital platforms

6. Your Rights

Under Costa Rican law (Ley N° 8968) and other applicable data protection regulations, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • File a complaint with the Agencia de Protección de Datos de los Habitantes (PRODHAB)

To exercise these rights, contact us at:
📧 activosanta@gmail.com
📞 +506-6466-6706

7. Cookies and Online Tracking (If applicable)

Our website may use cookies or similar technologies to improve performance and user experience. You can control cookie preferences via your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted to our website or communicated directly where appropriate.

9. Legal Responsibility Disclaimer

This Privacy Policy is intended to meet general data privacy standards, including those relevant under Costa Rican law. However, different jurisdictions have different legal obligations. As a business operator, you are responsible for ensuring full compliance with all applicable privacy regulations.

10. Contact Us

For any questions or privacy-related concerns, you can reach us at:

ACTIVO
📧 activosanta@gmail.com
📞 +506-6466-6706

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